Hey I’m a Network Administrator with a B.Sc. in IT (Network Administration & Security) and hands-on experience in virtualization, network design, and security via Proxmox VE and OPNsense homelabs. Skilled in customer service, training, and mentoring, with fluency in English and Spanish.
I worked with these folks:
Skills:
Contact:
Experience:
ADT Security
Apr. 2025 – Present
IT Depot Technician
Administered Active Directory and deployed PCs, Macs, and mobile devices using tools like Apple Business Manager.
Developed Python scripts with a custom GUI and managed a MySQL database to automate device tracking and optimize data management.
Troubleshot hardware and software issues using SCM OSD imaging, managed inventory via Oracle applications, and documented system processes.
Collaborated with vendors to streamline hardware maintenance and contributed to overall system security and operational efficiency.
HelpCloud
Mar. 2025 - Apr. 2025
Tier 1 Support Technician
Provided technical support to customers via phone and remote tools, resolving issues like password resets, system tune-ups, and junk removal.
Troubleshot intermediate computer issues across Windows, macOS, Apple, and Android platforms using tools like SUPERAntiSpyware and Process Monitor.
Managed and prioritized multiple customer tickets using Zendesk and Zoho CRM, ensuring efficient case resolutions.
Collaborated with the team to streamline support processes and enhance client satisfaction.
Natures Sunshine Products
Aug. 2020 - Mar. 2025
UX, Content Coordinator
Collaborated with the creative and marketing teams, and built and maintained our various company websites using CMS platforms
Managed product copy and imagery with an in-house product management system.
Collaborated with the IT team to identify and resolve occasional technical issues.
Managed the Website Redesign Project
May 2019 - Aug. 2020
Customer Service Representative
Resolved inbound customer issues across multiple channels (email, online chat, and phone) using Spice CRM.
Developed and applied deep knowledge of company processes and resources.
Nominated as a trainer for my understanding of processes and mentored new hires to strengthen the team.
Education:
Utah Valley University
Bachelor of Science in Information Technology - Network Administration and Security Emphasis
Aug. 2020 - May 2024
Utah Valley University
Associate of Applied Science in Information Systems / Technology
Aug. 2020 - May 2022
CompTIA Network+ Certification (In Progress)
CompTIA Security+ Certification (In Progress)