Hi, I'm Larry Corsini.

Sundance Institute

Dec. 2025 – Feb. 2026

Junior Network Administrator

• Oversaw the rapid deployment and management of mission-critical network infrastructure for the 2026 Sundance Film Festival, ensuring high availability for venue operations.

• Handled the planning and physical installation of TCP/IP LAN/WAN and Wi-Fi infrastructure across 18 temporary venues and offices.

• Provided Tier 2 network troubleshooting to resolve connectivity issues in a high-pressure, live-event environment.

• Configured and maintained network hardware, including switches, routers, and wireless access points, while supporting edge devices and box office systems.

• Maintained detailed network documentation and collaborated with Technology Services to enforce security policies.

ADT Security

Apr. 2025 – Nov. 2025

IT Depot Technician

• Managed and maintained Active Directory to ensure accurate user/device records, improved access controls, and enhanced security.

• Developed a Java application with a custom GUI to automate device tracking and label creation, significantly reducing manual errors.

• Established and managed a MySQL database for assets, integrating Python scripts to accelerate data access.

• Configured and deployed PCs, Macs, iPads, and Android devices using Apple Business Manager for seamless implementation.

• Utilized Oracle applications to oversee inventory and shipping, increasing accuracy and efficiency.

• Resolved hardware and software issues via SCCM OSD imaging to minimize downtime.

• Authored documentation for administrative tasks to create a standardized knowledge base for the team.

• Collaborated with vendors to expedite hardware repairs and replacements.

HelpCloud

Mar. 2025 - Apr. 2025

Tier 1 Support Technician

• Provided phone and remote support for customers, resolving password resets, system optimization, and malware removal to improve satisfaction on Windows, macOS, and mobile devices.

• Diagnosed mid-level computer issues with tools like SUPERAntiSpyware, Autoruns, and Process Monitor from Windows Sysinternals, helping optimize performance and cut downtime.

• Handled and prioritized several tickets at once in Zendesk and Zoho CRM to speed up resolutions and boost team workflow.

• Explained tech fixes in simple terms to everyday users, drawing on my customer service background for better results and happier clients.

• Teamed up with colleagues to wrap up cases faster by spotting and fixing common problems early.

• Used tools like Cisco Webex, Sticky.io, and Ninja CRM to keep ticket notes accurate and data solid.

• Improved the overall client experience with quick, helpful support that matched the company’s focus on top-notch IT help.

Natures Sunshine Products

Aug. 2020 - Mar. 2025

UX, Content Coordinator

• Built and updated company sites with CMS tools like WordPress and Divi Builder, focusing on mobile optimization and the user experience.

• Oversaw product updates for copy and imagery in our internal system, reducing errors and streamlining updates.

• Partnered with the IT team to fix issues, run usability tests,  and ensure all data stayed accurate.

• Led a full site redesign, reorganizing layouts and menus to make it easier for users to navigate around the site.

• Added new features with Agile approaches, using HTML, CSS, and Optimizely to enhance how the site feels and works.

May 2019 - Aug. 2020

Customer Service Representative

• Handled customer questions via email, chat, and phone with Spice CRM, achieving high customer satisfaction through quick fixes.

• Used my knowledge of company tools to make service quicker, solve complex problems, and make the department  more effective.

• Trained new team members and led a group of agents, shortening onboarding and kept everyone on the same page.

Utah Valley University

Bachelor of Science in Information Technology - Network Administration and Security Emphasis

Aug. 2020 - May 2024

Utah Valley University

Associate of Applied Science in Information Systems / Technology

Aug. 2020 - May 2022